I’ve booked an appointment! Now, what can I expect?

 

When scheduling an appointment time, it is important to remember that we have an arrival window. As awesome as our crew is, sometimes they can get held up at a previous job or stuck in traffic. This is why we give you a short arrival window of one hour; meaning, if your appointment is at 11 am, you can expect us between 11 am and 12 pm. We understand that your time is very valuable, so we don’t want to “hold you hostage” in your home all day. If your daily schedule is extremely ridged, you can always leave a key under the doormat, and we can do our thing without you actually being there!

Our cleaning vehicles involve a single axle trailer, which we pull behind our trucks. Because of the additional length, we usually try to park along the front curb of your home. While some neighborhoods are easier than others, we ask that you try to save us a parking spot either in front of your home or in your driveway. If it’s your community’s “trash day,” we make sure to move the cans to a position where the garbage truck and easily get to them.

Upon arrival, we first inspect the job and asses any questions you might have. When we enter your home, we wear protective shoe coverings so we don’t track in any outside dirt. Our crews of two, experienced cleaning technicians have a systematic approach to each job, so please let them explain their procedure.

WINDOW CLEANING

That being said, there are a few things you can do before we arrive. If you have scheduled a window cleaning appointment, we ask that you remove any delicate nick-knacks that are on or near your interior and exterior window frames. We have no problem moving the big, heavy objects and furniture, but it is the fragile glassware, vases, and picture frames that we are concerned about.

We also ask that you unlock any side perimeter gates so that we have access around your home.

When our team starts cleaning your home, you will notice that the exterior windows are being scrubbed with deionized (pure) water from our portable water filter. It’s worth mentioning that we leave the windows wet looking, as the water droplets eventually evaporate clearly. There may be a few select windows that are still wet looking before we leave your home, but we will make sure they are on their way to dry perfectly clear for you. 

After cleaning your window screens and both sides of your windows, the last step our team does is clean out your window tracks. We open up all your windows and wipe out the dirt from within the nooks and crannies of your window tracks. Please note that we do not vacuum or deep clean every piece of dirt out from your tracks. While we do clean out the majority of the dirt, mud, and bugs, our window cleaning service does not get 100% of the dirt out from your tracks.

CARPET CLEANING

If you have scheduled a carpet cleaning appointment, we ask that you tidy up a tad before we arrive. Things like dirty laundry on the floor, or storage boxes stacked in a corner should be cleaned up by the time we get to your home. Keep in mind that this is just a light tidy. We will move desks, tables, and other furniture as we go. However, we don’t move extra large pieces of furniture like entertainment sets, armoires, or bedframes unless specifically requested in the quote.

As part of our process, we start by vacuuming the carpeted areas. Next, we pre-spray a safe, “green,” cleaning solution that we let dwell into the carpet fibers. Then, we clean the carpets using our hot-water extraction system, sucking up the dirt and grime. If any spots still remain, we use additional stain removers for substances like spilled coffee, wine, or grease. Unfortunately, some stains do not come out, even with our toughest chemicals. For this reason, we assure all our customers that we do our very best and that any stains still showing up are officially part of your carpet fiber.

Because we use a hot-water extraction system, your carpets will take some time to fully dry (10-12 hours). We use a powerful truck-mounted vacuum to suck out as much water as possible before we leave, but it still takes a full day to air dry. While you’re waiting for your freshly cleaned carpets to dry, they are perfectly safe to walk on. We will leave you some disposable shoe coverings so that the dirt from your shoes will not wipe on the damp carpets, and walking barefooted is another option.

Thanks for taking the time to read this page, and we really appreciate you learning about our cleaning methods. If you have any other questions, please feel free to call Brett at (949) 682-6633 and he will gladly help.